RETURNS & EXCHANGES
We’re here to look after you and we strive to ensure that all of our customers love their new Wild Wool Australia order as much as we do. However, we understand that online purchases don’t always go as planned, so in the unlikely event what you ordered is not quite right, we are pleased to offer you a credit note, valid for 3 years, provided that the following conditions are met:
- Items are returned within 30 days of receiving your order; and
- Items are in original condition i.e. no indication of being worn, tags attached, and in original packaging.
To return your order, please download and complete our Returns Form here.
As we handcraft each item from our collections at our workshop in Australia, there is no risk that your requested replacement will be "sold out", so you can be confident knowing that whatever you'd like to exchange your order for will be available for you to purchase with your credit note.
You may ship the item back to us using the carrier of your choice, but we do recommend selecting a traceable option in case of any difficulties in transit. You will need to return the goods to us at our Headquarters at the following address.
23 Christine Avenue, Miami QLD 4220 Australia
Please ensure you include a completed Returns Form (downloadable above) with your package to enable prompt processing of your return.
Upon arrival at Wild Wool™ Headquarters, your items will be examined by our quality control team to ensure they meet our strict exchange standards and we will contact you in relation to your return. If any items are not in original condition, or have been squashed or damage during transit, we are unfortunately unable to accept them for an exchange or credit note. Please note that we are not responsible for return postage costs and these charges will need to be paid upon return of your items. We are unable to issue refunds unless in accordance with Australian Consumer Law.
Whether you're thinking about buying, or have already made your purchase, thanks for entrusting us to handcraft your genuine sheepskin boots, slippers, hats and apparel - we're