Terms of service

Terms & Conditions

An order submitted by you is an offer by you to purchase products for the price (plus any delivery fee) as specified at the time you submit your order. In completing the order form, you agree to provide complete and accurate personal details (or those of the recipient of gifts) to enable the processing and delivery of your order. This information will also be used by the Delivery Agent to deliver your order. You also agree to obtain consent to provide Wild Wool Australia with personal details of recipients of gifts ordered by you. You may order from us if you are aged 16 years or over, have an active email account and a telephone number at which you can be contacted.

From time to time, some products on the website may be out of stock or unavailable and we may not be able to fulfil all or part of your order. If this happens, Wild Wool Australia will use reasonable endeavors to contact you within 5 business days to either:

(i) arrange a full or partial refund; or
(ii) change your order to replace the product with a comparable product in a similar price range (where available) as agreed with you; or
(iii) come to an alternative arrangement.

We may withdraw or suspend from sale any products displayed on the website, either temporarily or permanently, at any time. Wild Wool Australia will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of sale of a particular product. Where a product which is the subject of an order has been withdrawn or suspended from sale and your payment has already been processed, we will refund any money paid to us.

Wild Wool Australia reserves the right not to honor any incorrect offers represented on the website made by genuine human or system error. Where your order is affected by an error on the website (for example, in a description, an image, price or otherwise), we will reject that part of the order affected by the error. You will be refunded the value of that part of your order affected by the error, and we will fulfil the remainder of your order unless otherwise advised.

You acknowledge and agree that:

(a) all pictures and images of products displayed on the website are for illustrative purposes only, and the sizes and dimensions of products may differ in real life, and any accessory featured with the product is for illustrative purposes only, and may be sold separately;
(b) you have read any written description of the products on the website before submitting your order;
(c) the colour of products as shown on the website may vary slightly in real life; and
(d) where we provide dimensions and measurements in the descriptions of a product, it is your responsibility to ensure that the actual size of each product is suitable for your purpose prior to submitting your order (including whether there is appropriate and safe access to your Delivery Address for delivery of the product);

We reserve the right to change or alter prices of products on the website without notice to you. If you have already submitted an order at a particular price, there will be no change or alteration to that price.

Any payment for an order must be cleared by Wild Wool Australia before products are dispatched. If your payment cannot be processed, your order will be rejected and you will be notified. If a credit card payment cannot be processed you should contact your card issuer first to try to resolve the problem, or use an alternative payment method in order to continue with your order.

In paying or attempting to pay for products, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

You will receive an order confirmation by email once payment has been processed.


If Wild Wool Australia approves and processes a refund, it will use reasonable endeavours to process the refund within 5 business days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund. Wild Wool Australia is not liable for any loss, damage, cost, expense or injury you or any third party incurs as a result of any delay in processing your refund.

It is a condition of Visa, MasterCard, Maestro and other card schemes that refunds be processed on the same card as the original payment was made in order to minimise the possibility of fraudulent activity on cards. Wild Wool Australia is required to comply with all card scheme rules in order to be able to accept these card types, and as such, all of your refunds will be credited to the card you used for your order.


Wild Wool Australia uses Delivery Agents to deliver your order. You agree that your details, including your delivery address, will be supplied to the Delivery Agent for the purpose of delivering your order.


The products, prices, and promotions that are offered on the website may not correspond to those in Wild Wool Australia retail stores.

Wild Wool Australia does not price match.


You may receive online offers and promotions, whether mailed to your home, distributed in a store or emailed to you, which include a promotional or coupon code (Code) for use when shopping oline. It is your responsibility to ensure that the code is valid, and that you enter the code at the time of placing an order. We cannot apply the code after you have submitted your order. Separate terms may apply to the use of the code. Please read these carefully to make sure they apply to your purchase from the website. Any code is non-transferable and may not be used in conjunction with other offers.

All references to times in promotions are based on the local time in Gold Coast, Australia unless stated otherwise.

You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the website, including audio and video excerpts, except as permitted by statute or with our prior consent. Our website includes registered trade marks, and other marks that are otherwise protected by law. You may not use our trade marks without our consent.

You may not use the website and any of Wild Wool Australia social media sites for any activities, or post or transmit to or via the sites any information or materials, which:
i. breaches any laws or regulations, infringes a third party's rights or privacy, or which are contrary to any applicable standards or codes
ii. interferes with other users, or defames, harasses, threatens, bullies, or offends any person, or which inhibits any other user from using the sites
iii. is obscene, indecent, discriminatory, inflammatory or pornographic or which could give rise to civil or criminal proceedings;

You may not:
a. use the sites to send unsolicited commercial or bulk electronic messages;
b. make any fraudulent or speculative enquiries, reservations or requests using the sites;
c. provide false information when registering or changing your registration details;
d. tamper with, hinder the operation of or make unauthorised modifications to the sites
e. knowingly transmit any virus or other disabling feature to or via the sites; or
f. attempt any of the above acts or permit another person to do any of the above acts.

Social media

Wild Wool Australia uses a number of social media sites (eg Twitter, YouTube, Facebook, Instagram); but these may change over time. We reserve the right to cease any such sites in our discretion. Our own sites may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users. Third party social media sites will also be governed by their own particular terms of use.

Wild Wool Australia does not necessarily endorse, support, sanction, encourage, verify or agree with any comments, opinions or statements posted by any users or members on social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent our views.

Users must not post or upload any comment, content or link to the sites including social media sites which does not comply with these terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.

Wild Wool Australia may moderate user-posted content and may remove any content that, in our opinion, is inappropriate. While we review content regularly, there may be times when inappropriate or content is viewable before it can be removed. Wild Wool Australia does not undertake to inform users when such content has been moderated or removed. We may provide warnings, or otherwise block or suspend users or their accounts in our sole discretion.

Where you post or submit content to a site, you warrant that you:
• have the permission of the person/s appearing in the content to submit it to the site, and for them and their image or likeness to be subject to these terms, including use by Wild Wool Australia and its Privacy Policy;
• ii. have the right to submit the content (including copyright); the content is your own original creation; and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content (as defined in the Copyright Act 1968 (Cth));
Wild Wool Australia may copy, reproduce, publish, display, alter, or distort user submitted content, and use it for any purpose, (including without limitation, any future promotions or campaigns involving Wild Wool Australia) at any time in the future, and via any media;
Wild Wool Australia does not accept any responsibility or liability where content is downloaded from the sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and Wild Wool Australia does not accept any liability for such actions; and
• any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by Wild Wool Australia to conduct campaigns, research and marketing activities (including informing you about special offers from Wild Wool Australia, and to become part of databases maintained by us, and otherwise be used in accordance with our Privacy Policy.


Cookies are small pieces of information captured when your device is used to access online content. Our Privacy Policy outlines how we use cookies. If you disable cookies on your browser or device, you may not be able to fully experience all features of the sites.

Questions about the Terms & Conditions should be sent to us at hello@wildwoolaustralia.com