We would firstly like to take the time to thank you for supporting Australian Made! Your orders are very important to us, especially if we are posting them to you.
All orders are handcrafted and dispatched from our Gold Coast factory in Queensland, Australia and can be shipped worldwide.
Shipping fees are determined by the items you have purchased as well as your location and will be calculated at the checkout. Please note that shipping promotions cannot be used in conjunction with any other discount or promotion.
Tracking & Couriers
Once we have dispatched your parcel to our shipping company, you will receive a tracking number which will be sent to the email provided on your original order form. Please ensure you also check your junk emails as our emails can end up there if you have never received an email from us before. All deliveries can be tracked online via the relevant postal carrier's website.
Postal carriers are chosen based on the desired destination of the parcel and based on the goods themselves. We use Australia Post to ship the majority of our parcels but due to certain specifications, we may opt to send your parcel via another service. We will always notify you via email along with your tracking details if this is the case.
Please note that international postage orders may be untrackable beyond Australian borders dependant on both the receiving postal company and the packages destined country. However, if an issue occurs, please contact the postal company your package was originally sent with, and provide them with your tracking number.
All international orders are subject to taxes and duties as determined by the country of import. Custom's policies differ dependent on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees; however, we can assure you that this issue is quite uncommon.
Please note that any taxes and duties associated with your shipment are the sole responsibility of the recipient. Wild Wool™ is not responsible for any import fees associated with your order.
Please note that customs can legally hold your package without notification, and once dispatched, Wild Wool™ is not responsible for any delays in the delivery of your order. However, we will always do our best to ensure your parcel arrives as soon as possible.
If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf.
If your parcel is unable to be delivered to you, either because you have rejected the parcel, recorded the incorrect delivery address, or failed to collect the parcel within the requisite period, your parcel may be returned to us. In the event of a returned parcel, Wild Wool Australia is unable to cover any re-delivery costs and a re-delivery fee of AUD$20 (domestic orders) or AUD$35 (international orders) will be payable. We very much appreciate you ensuring that you take all necessary steps to receive your parcel as intended, noting that whenever packages are returned to us, our locally owned business also incurs additional return freight charges from our post providers.
Please be sure to continuously check your tracking for updates regarding your parcel, as you may be asked to collect your parcel from a depot or postal office.
We look forward to posting you a pair of our beautiful Australian handmade sheepskin boots!